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#Leadership : Hiring Remote Workers Made My Entire #Team More Productive…One CEO Explains How Surprised he was to Find the #RemoteTeams he Hired Reshaping his Company’s In-Office #WorkCulture for the Better.

“Want to get lunch?”  This is a phrase you’ll rarely hear at our office. It’s not that we don’t eat or spend time together, but it’s physically impossible for our entire team to be in the same place at the same time. Sixty percent of our team works remotely, so for us, grabbing lunch is, “let’s meet on Google Hangout.”

It wasn’t always that way. Originally at Traitify, our entire workforce was based in one Baltimore office. We had a two-floor space and separated teams by department–developers downstairs, business and data upstairs.

Before long we noticed those two teams ended up forming separate cultures; the space literally caused a divide within our company. We tried intermingling the teams, but new floor members took on the same behaviors as those we moved. To cut down this friction we decided to look for a larger space on a single floor. The company was growing–and we didn’t want culture issues to bite us later on.

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Related:  My 400-Person Company Has A Great Work Culture, And We All Work Remotely 


Around this time we were also expanding our development team, and kept finding great talent outside our physical geography. We didn’t want to lose excellent talent based on location, so eventually we decided to give remote workers a shot. It was a risk considering the culture issues we were already dealing with onsite, but it paid off–and then some. Here’s how.

REMOTE WORKERS IMPROVED OUR ONSITE CULTURE AND PRODUCTIVITY

We started slow at first, by hiring our first CTO into a remote role. This led to the hiring of another remote developer, and another. Many of our hires came through referrals, so they had ties to the company already. And to our surprise, integrating them was incredibly easy.

In fact, we realized after a few months that hiring remote workers helped lessen our office divide. The remote workers we hired displayed high levels of self-motivation and responsibility, and were generally less antagonistic and better team players. Over time, those traits ended up rubbing off on other team members. (Of course, it doesn’t hurt when you can measure an applicants’ personality before hiring them; we build a product that lets us do exactly that.)

Productivity is a top concern for companies considering remote workers. But we found that they actually made us more productive overall. For starters, we’re forced to use Slack to its maximum potential to make that sure our team members, whether they’re in the office or around the country, feel like they’re sitting next to each other all day.

While Slack can be a distraction, it can lead to fewer interruptions if your whole team uses it properly (i.e. not for every single thing). For instance, we have a policy that if an update requires more than a quick Slack message or email, we get on a video call. Facetime makes it feel similar to being in the same room as your colleagues, but it forces the requestor to think about priority level (Is it urgent? Can it wait until my colleague says she’s free?) and ultimately boosts efficiency.


Related: Why So Many Workers Prefer Their Remote Colleagues To The Ones In Their Office 


There are challenges, too. If you’re not sitting across from someone, you can miss nonverbal communication like body language, facial expressions, eye contact, and posture, all of which build camaraderie and trust. But we’ve worked to mitigate that risk by planning team off-sites, work-away trips, and occasional company-wide gatherings, which we hope to make more frequent over time.

THE BENEFITS OF A HYBRID MODEL

For Traitify, the remote workforce concept has been a swinging pendulum. We’ve learned that while some roles, like developers, can work well remotely, there are certain teams–like sales and customer success–that benefit tremendously from being physically together. Still, we’ve chosen to embrace this arrangement that we’d initially just stumbled across.

Having a physical “hub” creates and reinforces the core element of Traitify’s company culture–a place where customers and investors can see “who” your company is and experience the energy firsthand. However, in order to attract the best talent, we also recognized the need to be open to hiring candidates outside our immediate geography.


Related: The Emotionally Intelligent Manager’s Guide To Leading Remote Teams 


Some founders insist on an all-or-nothing approach, but we don’t believe that’s the only way to make remote work successful. Instead, we’ve set explicit guidelines to reinforce the benefits of both remote and onsite work so our in-office and far-flung teams can work well in tandem with minimal impediments.

All our staff in our physical headquarters now work on the same floor. And when we hire remote workers, we screen their personalities to make sure they’re self-motivated and responsible, then we train them to use collaborative tools in a way that optimizes their productivity.

I believe companies need to embrace remote workers, but they don’t necessarily have to resort to an exclusively remote workforce. It’s a great model to source talent, but the benefits of a physical hub are hard to overstate, especially when it comes to building a work culture. If our experience is any indicator, you really can–and maybe should–have it both ways.


Dan Sines is co-founder & CEO of Traitify, the company behind image-based personality assessments for employers and personal career growth.

FastCompany.com | January 14, 2018 

#Leadership : Team Building; 5 Understandable Reasons Why Your Co-workers Are on Your Nerves…We, in General, Tend to Attribute our Actions as the Cause for other Events or Reactions Happening. Often This is Not the Case.

While we all have good days and bad days, some people seem to be more difficult on a regular basis than others.

Free- Stones stacked on each other

Sometimes this seems to just be who they are from a personality point of view. They have a rather negative mindset. They’re grumpy. They don’t smile much and just have a dark cloud that follows them around. Then there are others, who recently seem more touchy and easily offended than they usually are. Their moodiness can be confusing to others and offensive as well.

As a psychologist, I tend to notice how many people attribute others’ behavior and reactions (or even general life events) to their own actions. That is, we, in general, tend to attribute our actions as the cause for other events or reactions happening. Often this is not the case.

Instead, frame your response in the sense of “It seems…” or “I’ve noticed…,” which makes your comment a bit softer. Then ask a question that communicates your concern for them, such as “Are you okay?”

In fact, there is fairly good research showing that people tend to over attribute their influence on the world around them and even their own lives. By the way, this is the basis of superstitions – developing a habit of wearing the same shirt, jeans and sitting in the same place that you did when your team won a big game, hoping it will bring luck, and they’ll win again.

While I’m usually an advocate for individuals taking a look at their own behavior and accepting responsibility for their actions, in this case, I actually believe it’s best to put ourselves and our actions at the back of the line with regards to the potential reasons why our co-workers may seem prickly and easily offended.

Here are some alternative reasons to explore why your colleague may seem rather testy and annoyed.

1. They may not feel well.
Often people become surlier when they don’t feel well physically. This can come from lack of sleep, a medical issue they’re dealing with or chronic pain. It may be that they have started to struggle with migraines, lower back pain or some other issue. Many employees don’t talk about how they feel physically; and so, those of us around them don’t really know that they don’t feel well.

 

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2. They may have issues going on in their personal life.

When we are dealing with stressful issues in our life, the emotional resources demanded to deal with these issues is significant, and we get worn out. Again, many people won’t share their personal issues; especially, if they are not asked about them. So there may be something going on in the background of your colleague’s life that you don’t know about.

This could include relationship difficulties, struggles with their children or adolescents, financial pressures or extended family issues. When we feel pressed in our personal life, many of us become more annoyed at work in response to what would otherwise be a normal demand.

3. They may feel anxious or fearful.
Irritability, a mild form of being angry or upset, can be a cover for other underlying thoughts and emotions. In our culture, many people have been taught – either directly or indirectly — that it’s not appropriate to express negative feelings. Therefore, they try to keep those feelings inside. Two of these common feelings is anxiety and fear. Our culture has shaped most of us to believe that it’s not acceptable to be anxious or fearful. Therefore, we tend to suppress our feelings, and the anxiety is expressed through being prickly and grouchy in response to other people.

4. They may be frustrated.
Sometimes people become crabby when they’re frustrated either with their life, their job or some specific issue going on at work. Frustrated is an interesting word because it is used in two different ways in our culture.

In many settings, when someone is frustrated, it is a nice way of saying they are a little bit angry. The other meaning of frustrated is to feel blocked – like you can’t reach the goal you are trying to achieve. Frustration can lead us to negatively react to any situation, regardless of whether it’s directly related to the issue about which we are frustrated. That is, we react in a quick-tempered manner to a situation that’s not directly related to what we are frustrated about.

5. They may not feel valued.
When employees don’t feel valued, either by their supervisor, management or their colleagues, a common response is for them to become increasingly irritable, moody and easily offended. One type of frustration is when we believe our colleagues should value what we do and contribute, but we don’t seem to hear much positive feedback.

In our work with the 5 Languages of Appreciation, we help individuals identify their primary language of appreciation; that is, the way in which they prefer to receive appreciation. Interestingly, we also found that employees are most easily offended when a message is sent – unintentionally — via their primary language that hurts them in some way.

For example, people who value verbal praise are also quite sensitive to any critique or criticism. And those who value quality time are easily offended when they feel left out.

How should you respond?
While it is helpful to know possible reasons for the surliness of your colleagues, the question remains: What should I do?

A helpful response may be: I’ve noticed that you seem somewhat more easily annoyed recently. Are you okay? Is there anything going on that would be helpful for me to know about?

Conversely, it is not helpful to be accusatory or speak in a factual tone of voice, saying something like: You have been incredibly grouchy lately. What’s up with that?

Instead, frame your response in the sense of “It seems…” or “I’ve noticed…,” which makes your comment a bit softer. Then ask a question that communicates your concern for them, such as “Are you okay?”

Be forewarned, you may or may not get a positive response – especially immediately. Try not to react in a defensive or antagonistic way. In fact, what often happens is a colleague will come back to you later and explain what’s going on after they have thought about your inquiry and concern for them.

 

Entrepreneur.com  | July 15, 2016 | Paul White, Psychologist, Speaker, Trainer