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#Leadership : The Three Biggest Leadership Mistakes I Made In 2017, And How I’ll Fix Them In 2018… Mistake #2: I Allowed my Stress and Anxiety to Set the Tone for the Organization

For years, I’ve preached the value of self-awareness to anyone who will listen. Whether in your personal or professional life, the ability to confront your strengths and weaknesses head-on is essential for personal growth.

Now that we’re starting a new year, it’s a perfect time to take a moment and reflect on the mistakes we’ve made in the past and how we can fix them going forward.

For me, 2017 was a wild year, full of the highest of highs and the lowest of lows. It was, perhaps, the most transformational year in my company’s history.

Over the past 365 days, we have closed down old product lines, merged with another company, shifted industries, divested business lines, hired and fired people, recapitalized the business, and launched all new products.

Throughout all of this, I’ve seen my role as CEO evolve from a technology startup founder to the leader of a complex, multi-channel business.

With so many things happening in such a short period, it’s easy to get lost in the hustle and lose perspective.

That’s why I’ve spent the last couple of weeks reflecting on my performance over the year. I want to call out the mistakes I’ve made, share them with the world, and explore how I’ll fix them in 2018. 

Mistake #1: In trying to empower my team, I adopted a hands-off management style.

I was just 24 years old when my co-founder and I started BodeTree, and the only thing that exceeded my lack of knowledge was my arrogance.

I had found a fair bit of success in my career up to that point and as a result felt that I knew everything I needed to know about leadership.

In reality, I knew hardly anything about true leadership. In fact, I was a bull in a china shop when it came to managing people. I forced my opinion on others, closed myself off from criticism, and dictated plans from upon high.

It didn’t work.

I owe a lot to my co-founder and mentor who finally pulled me aside and helped me to understand the error of my ways. From that time on, I took measures to listen to others, let them take the lead, and adopt a much more gentle leadership style.

Like everything in life, however, problems arise when the pendulum swings too far in any one direction.

Throughout this past year of change, I wanted to do everything I could to ensure a smooth transition and integration. The best way to do that, I reasoned, was to adopt a gentle, hands-off leadership style with the hopes of empowering my team’s leaders.

The problem was that this hands-off style doesn’t equate to empowerment.

Empowerment is about giving people the guidelines, accountability, and resources to achieve the team’s goals. Sitting back and letting people run in their direction doesn’t do them any favors. In fact, it causes organizations to diverge in an ever-accelerating cycle of frustration.

My goal for 2018 is to bring my leadership style into balance. This entails taking a more hands-on approach to empowerment, serving as a coach and coordinator for the leaders on my team.

There’s nothing hands-off about it; I’ll be involved in every step, supporting, encouraging, and holding people accountable.

 

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Mistake #2: I allowed my stress and anxiety to set the tone for the organization

Change and stress go hand-in-hand, and in 2017 our organization experienced its fair share of change. To say that it was a stressful year would be an understatement.

Leaders set the tone for the organization. As I’m writing this, I have a list on my desk with two columns. The first column is the list of positive and exciting opportunities we have in front of us. The second column is the list of things that terrify me.

As the leader of my organization, I get to choose which column we focus on. Last year, I allowed the stress and anxiety I was facing to leak into the company at large.

I wore my emotions on my sleeve, and as a result, unconsciously chose to focus on the negative aspects of our situation – the risks, fears, and uncertainty – rather than the tremendous opportunity in front of us.

Since I was fearful and stressed, the rest of the team followed suit. This caused a bit of a self-fulfilling prophecy. Since we focused on the negative, it seemed as though negative things happened.

Fortunately, the opposite also holds true. When we focused on positive things, miraculously it seemed as though positive things happened.

Morale has a certain momentum to it inside of organizations. You fall in the direction you lean, so it’s important always to be aware of how you’re leaning.

In 2018, I’m personally committing to controlling my emotions better and focusing on the positive things in front of us. I know that if I lean toward the light, my team will as well.

Mistake #3: I focused on long-term strategy and neglected near-term tactics

I come from a background in finance and strategy, and as a result, I tend to focus on the “big picture.”

My co-founder and I share this trait. We jump to the conclusion quickly, but often fail to pay attention to the tactical steps that are needed to reach said conclusion.

This past year, I focused on the potential that our newly-combined business had to bring about massive change to the franchising industry. However, I underestimated just what it would take for us to achieve this ambitious goal.

Strategy is great, but it is worthless without tactics. The devil is in the details, and it’s important to focus on the day-to-day operational tactics if there is to be any hope of bringing strategy to bear.

Going forward into 2018, I’m going to spend my time focusing on the tactical aspects of executing against our strategy, while my co-founder will keep an eye toward the future.

The path forward

2017 was a difficult year in many respects, but the adversity and uncertainty we faced transformed me into a more mature leader.

I’m finally finding the balance I’ve sought after for so long. BodeTree is no longer the scrappy tech startup; instead, it’s a complex, deep, and multi-faceted business that requires a more mature leadership style.

Honestly reflecting on the mistakes I’ve made is the first step toward becoming the leader that my organization needs.

I don’t know what 2018 has in store for us, but I know one thing for sure; I won’t be repeating the mistakes of the past.

Author:Chris Myers is the Cofounder and CEO of BodeTree and the author of Enlightened Entrepreneurship.

 

Forbes.com | January 1, 2018

#Leadership : 5 Insights from a Classic Leadership Book by an Executive Coach Who’s Helped over 150 CEOs … If you’re Set on Progressing in your Career, You’ve got to Commit Yourself to a Course of Personal Development, Which will Likely Be as Uncomfortable as it is Rewarding.

What Got You Here Won’t Get You There highlights the 20 workplace habits that keep business leaders from success.  Author Marshall Goldsmith, a top executive coach who’s worked with more than 150 CEOs and been named multiple times to theThinkers50 list of influential management thinkers, published the bestselling book with Mark Reiter in 2007.

marshall-goldsmith

Marshall Goldsmith.YouTube

His goal was to help managers at all levels pinpoint exactly which behaviors they need to change and how to do it.  The thrust is that just because you’ve been able to get by with your counterproductive habitsdoesn’t mean you’ll be able to reach the top of your field with those same tendencies.

If you’re set on progressing in your career, you’ve got to commit yourself to a course of personal development, which will likely be as uncomfortable as it is rewarding.

Below, Business Insider breaks down the book’s five most important insights on becoming an effective leader:

1. Don’t fall into the ‘superstition trap’

Your destructive habits — from taking credit for others’ efforts to constantly making excuses — probably aren’t what helped you reach this level of success, and they definitely won’t help you get further.

Here’s Goldsmith:

“One of the greatest mistakes of successful people is the assumption, ‘I behave this way, and I achieve results. Therefore, I must be achieving results because I behave this way.’

“This belief is sometimes true, but not across the board. That’s where superstition kicks in. It creates the core fallacy necessitating this book, the reason that ‘what got us here won’t get us there.’ I’m talking about the difference between success that happens because of our behavior and the success that comes in spite of our behavior.”

 

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2. Technical chops aren’t enough for leaders

Interpersonal skills get more and more important as you climb the corporate ladder.

Here’s Goldsmith:

“At the higher levels of organizational life, all the leading players are technically skilled. They’re all smart. They’re all up to date on the technical aspects of their job. …

“That’s why behavioral issues become so important at the upper rungs of the corporate ladder. All other things being equal, your people skills (or lack of them) become more pronounced the higher up you go. In fact, even when all other things are not equal, your people skills often make the difference in how high you go.”

3. Your effectiveness as a leader is based on others’ perceptions of you

What you think of yourself doesn’t matter as much — so stop trying to conform to some arbitrary notion of your unique self.

Here’s Goldsmith:

“It’s an interesting equation: Less me. More them. Equals success.

“Keep this in mind when you find yourself resisting change because you’re clinging to a false — or pointless — notion of ‘me.’ It’s not about you. It’s about what other people think of you.”

4. Listening to what other people say is the most important skill for a leader to develop

That’s especially true if you’re trying to change your habits.

Here’s Goldsmith:

“The only difference between us and the super-successful among us — the near-great and the great — is that the great ones  [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][listen] all the time. It’s automatic for them. For them there’s no on and off switch for caring and empathy and showing respect. It’s always on. They don’t rank personal encounters as A, B, or C in importance. They treat everyone equally — and everyone eventually notices.”

5. You need to pick and choose your areas of improvement

It’s best to focus on what’s causing the biggest problem among the biggest group of people.

Here’s Goldsmith:

“Take a look around your office. Someone’s the best salesman. Someone else is the best accountant. Someone else is the best manager. No one is the best at everything.

“This isn’t a license for mediocrity. It’s a reality check. It’s your permission to deal in trade-offs and pick one thing to improve upon rather than everything.”

 

Businessinsider.com | August 26, 2016 | Shana Lebowitz

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#Leadership : 11 Ways Successful People Overcome Uncertainty…The Ability to Strategically Manage Ambiguity is One of the Most Important Skills You can Cultivate in an Increasingly Uncertain Business Environment.

Our brains are hardwired to make much of modern life difficult. This is especially true when it comes to dealing with uncertainty. On the bright side, if you know the right tricks, you can override your brain’s irrational tendencies and handle uncertainty effectively.

Free- Lonely Foggy Road

Our brains give us fits when facing uncertainty because they’re wired to react to it with fear. In a recent study, a Caltech neuroeconomist imaged subjects’ brains as they were forced to make increasingly uncertain bets—the same kind of bets we’re forced to make on a regular basis in business.

The less information the subjects had to go on, the more irrational and erratic their decisions became. You might think the opposite would be true—the less information we have, the more careful and rational we are in evaluating the validity of that information. Not so. As the uncertainty of the scenarios increased, the subjects’ brains shifted control over to the limbic system, the place where emotions, such as anxiety and fear, are generated.

This brain quirk worked great eons ago, when cavemen entered an unfamiliar area and didn’t know who or what might be lurking behind the bushes. Overwhelming caution and fear ensured survival. But that’s not the case today. This mechanism, which hasn’t evolved, is a hindrance in the world of business, where uncertainty rules and important decisions must be made every day with minimal information.

As we face uncertainty, our brains push us to overreact. Successful people are able to override this mechanism and shift their thinking in a rational direction. This requires emotional intelligence (EQ), and it’s no wonder that—among the 1 million-plus people that TalentSmart has tested—90% of top performers have high EQs. They earn an average of $28,000 more per year than their low-EQ counterparts do.

To boost your EQ, you have to get good at making sound decisions in the face of uncertainty, even when your brain fights against this. Fear not! There are proven strategies that you can use to improve the quality of your decisions when your emotions are clouding your judgment. What follows are eleven of the best strategies that successful people use in these moments.

1. They quiet their limbic systems

The limbic system responds to uncertainty with a knee-jerk fear reaction, and fear inhibits good decision-making. People who are good at dealing with uncertainty are wary of this fear and spot it as soon as it begins to surface. In this way, they can contain it before it gets out of control. Once they are aware of the fear, they label all the irrational thoughts that try to intensify it as irrational fears—not reality—and the fear subsides. Then they can focus more accurately and rationally on the information they have to go on. Throughout the process, they remind themselves that a primitive part of their brain is trying to take over and that the logical part needs to be the one in charge. In other words, they tell their limbic system to settle down and be quiet until a hungry tiger shows up.

 

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2. They stay positive

Positive thoughts quiet fear and irrational thinking by focusing your brain’s attention on something that is completely stress-free. You have to give your wandering brain a little help by consciously selecting something positive to think about. Any positive thought will do to refocus your attention. When things are going well and your mood is good, this is relatively easy. When you’re stressing over a tough decision and your mind is flooded with negative thoughts, this can be a challenge. In these moments, think about your day, and identify one positive thing that happened, no matter how small. If you can’t think of anything from the current day, reflect on the previous day or days or even the previous week, or perhaps you’re looking forward to an exciting event. The point here is that you must have something positive that you’re ready to shift your attention to when your thoughts turn negative due to the stress of uncertainty.

3. They know what they knowand what they don’t

When uncertainty makes a decision difficult, it’s easy to feel as if everything is uncertain, but that’s hardly ever the case. People who excel at managing uncertainty start by taking stock of what they know and what they don’t know and assigning a factor of importance to each. They gather all the facts they have, and they take their best shot at compiling a list of things they don’t know, for example, what a country’s currency is going to do or what strategy a competitor will employ. They actually try to identify as many of these things as possible because this takes away their power.

4. They embrace that which they can’t control

We all like to be in control. After all, people who feel like they’re at the mercy of their surroundings never get anywhere in life. But this desire for control can backfire when you see everything that you can’t control or don’t know as a personal failure. People who excel at managing uncertainty aren’t afraid to acknowledge what’s causing it. In other words, successful people live in the real world. They don’t paint any situation as better or worse than it actually is, and they analyze the facts for what they are. They know that the only thing they really control is the process through which they reach their decisions. That’s the only rational way to handle the unknown, and the best way to keep your head on level ground. Don’t be afraid to step up and say, “Here’s what we don’t know, but we’re going forward based on what we do know. We may make mistakes, but that’s a lot better than standing still.”

 

Bringing It All Together: The ability to strategically manage ambiguity is one of the most important skills you can cultivate in an increasingly uncertain business environment. Try the strategies and your ability to handle uncertainty will take a huge step in the right direction.

5. They focus only on what matters

Some decisions can make or break your company. Most just aren’t thatimportant. The people who are the best at making decisions in the face of uncertainty don’t waste their time getting stuck on decisions where the biggest risk is looking foolish in front of their co-workers. When it comes down to it, almost every decision contains at least a small factor of uncertainty—it’s an inevitable part of doing business. Learning to properly balance the many decisions on your plate, however, allows you to focus your energy on the things that matter and to make more informed choices. It also removes the unnecessary pressure and distraction caused by a flurry of small worries.

6. They don’t seek perfection

Emotionally intelligent people don’t set perfection as their target because they know there’s no such thing as a perfect decision in an uncertain situation. Think about it: human beings, by our very nature, are fallible. When perfection is your goal, you’re always left with a nagging sense of failure, and you end up spending your time lamenting what you failed to accomplish and what you should have done differently, instead of enjoying what you were able to achieve.

7. They don’t dwell on problems

Where you focus your attention determines your emotional state. When you fixate on the problems that you’re facing, you create and prolong negative emotions and stress, which hinders performance. When you focus on actions to better yourself and your circumstances, you create a sense of personal efficacy that produces positive emotions and improves performance. Emotionally intelligent people don’t allow themselves to become preoccupied with the uncertainties they face. Instead, they focus all their attention and effort on what they can do, in spite of the uncertainty, to better their situation.

8. They know when to trust their gut

Our ancestors relied on their intuition—their gut instinct—for survival. Since most of us don’t face life-or-death decisions every day, we have to learn how to use this instinct to our benefit. Often we make the mistake of talking ourselves out of listening to our gut instinct, or we go too far in the other direction and impulsively dive into a situation, mistaking our assumptions for instincts. People who successfully deal with uncertainty recognize and embrace the power of their gut instincts, and they rely on some tried-and-true strategies to do so successfully:

They recognize their own filters. They’re able to identify when they’re being overly influenced by their assumptions and emotions or by another person’s opinion, for example. Their ability to filter out the feelings that aren’t coming from their intuition helps them focus on what is.

They give their intuition some space. Gut instincts can’t be forced. Our intuition works best when we’re not pressuring it to come up with a solution. Albert Einstein said he got his best ideas while sailing, and when Steve Jobs was faced with a tough problem, he’d head out for a walk.

They build a track record. People who deal well with uncertainty take the time to practice their intuition. They start by listening to their gut on small things and seeing how it goes so that they’ll know whether they can trust it when something big comes around.

9. They have contingency plans . . .

Staying on top of uncertainty is as much about planning for failure as it is about hoping for the best. Experts at handling uncertainty aren’t afraid to admit that they could be wrong, and that frees them up to make detailed, rational, and transparent contingency plans before taking action. Successful people know they aren’t always going to make the right decision. They know how to absorb and understand mistakes so that they can make better decisions in the future. And they never let mistakes get them down for too long.

10. . . . but they don’t ask, “What if?”

“What if?” statements throw fuel on the fire of stress and worry, and there’s no place for them in your thinking once you have good contingency plans in place. Things can go in a million different directions, and the more time you spend worrying about the possibilities, the less time you’ll spend focusing on taking action that will calm you down and keep your stress under control. Successful people know that asking “what if?” will only take them to a place they don’t want, or need, to go to.

11. When all else fails, they breathe

You have to remain calm to make good decisions in the face of uncertainty. An easy way to do this lies in something that you have to do every day anyway—breathing. The practice of being in the moment with your breathing trains your brain to focus solely on the task at hand and quiets distracting thoughts. When you’re feeling overwhelmed, take a couple of minutes to focus on your breathing. Close the door, put away all other distractions, and just sit in a chair and breathe. The goal is to spend the entire time focused only on your breathing, which will prevent your mind from wandering. Think about how it feels to breathe in and out. This sounds simple, but it’s hard to do for more than a minute or two. It’s all right if you get sidetracked by another thought—this is sure to happen at the beginning—and you just need to bring your focus back to your breathing. If staying focused on your breathing proves to be a real struggle, try counting each breath in and out until you get to twenty, and then start again from one. Don’t worry if you lose count; you can always just start over. This task may seem too easy or even a little silly, but you’ll be surprised by how calm you feel afterward and how much easier it is to let go of distracting thoughts that otherwise seem to lodge permanently inside your brain.

 Bringing It All Together

The ability to strategically manage ambiguity is one of the most important skills you can cultivate in an increasingly uncertain business environment. Try the strategies above, and your ability to handle uncertainty will take a huge step in the right direction.

How do your skills measure up? What do you do when faced with uncertainty? Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

Travis co-wrote the bestselling book Emotional Intelligence 2.0 and co-foundedTalentSmart, the world’s #1 provider of emotional intelligence tests and training, serving 75% of Fortune 500 Companies.

 

Forbes.com | December 21, 2015 | Travis Bradberry