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#Leadership : Craft a Legal, Effective Employee Social Media Policy With These 5 Steps…Social Media has the Power to Boost a Brand’s Image, Reinforce Relationships with Customers and Increase Sales. When Abused by Employees, however, It can Cause Irreversible Damage.

Take KitchenAid, for example. In October of 2012, the company tweeted out an offensive comment about President Barack Obama’s grandmother. As a result, it faced a huge backlash and received a plethora of negative media attention. This happened simply because an employee tweeted his or her opinion from the brand account, rather than from a personal one.

Close-up of businessman preparing bomb in office

Just this past summer, Anthony Cumia from the popular radio show “Opie & Anthony” was fired for tweeting profane remarks about a woman who allegedly confronted him on the street. It reflected poorly upon SiriusXM, the company that broadcasts the show. Not wanting to face overwhelming criticism, SiriusXM immediately terminated their relationship with Cumia.

There are countless examples of social media faux pas over the years. They can easily happen anytime, and to any brand.

To protect your company, you must create and enforce social media policies. These policies should let employees know what can and can’t be said, as well as how to act appropriately on Facebook, Twitter, Instagram, Pinterest or any other site your company utilizes.

To get started on a social media policy, study and consider implementing the following instructions:

1. Research state and federal rules on free speech.
Though social media policies are imperative, they may end up getting companies in trouble. Large corporations such as General Motors and Target have been asked to revise their policies because they went too far.

Before writing one, it’s important to look into federal and state laws regarding speech on sites such as Facebook and Twitter, along with rules for accessing employees’ personal accounts. Business owners putting the policy together can research social media laws on the National Labor Relations Board or, better yet, hire a lawyer who specializes in it.

 

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2. Involve employees every step of the way.
A social media policy should not be produced without input from employees. Ask employees what they’re comfortable with, which might include whether they want to sign their initials on posts, and if they’d be fine with refraining from talking about the company on their personal accounts.

You may also want to specify when social media can be used at work, as well as how employees are expected to interact with customers online. Throughout the process, employees should be encouraged to ask questions. When the document is completed, employees need to sign off on it to ensure that they are on board with the new rules.

3. Tailor the policy to the job.
Instead of handing out the same social media policy to everyone, you may want to tailor it according to what department someone is in. Employees who manage the different accounts will need a more specific set of directions and guidelines, while those in sales, IT or HR would just require a policy regarding their personal use.

4. Include business privacy issues.
A big reason for formulating a social media policy is to protect a brand’s privacy. If company practices and secrets are revealed online, it can give competitors an edge and cause extensive damage.

The policy should highlight what would hurt the company and why. Employees must know where to draw the line when revealing information about the company. For example, it might be fine to post photos of the business’ office and holiday parties online, but it would be detrimental to disclose how many sales were made in the fourth quarter.

For a good frame of reference on setting rules for privacy concerns, check out the “What You Should Never Disclose” section of Best Buy’s social media policy.

5. Preparing to write the policy.
A social media policy should be seen as a helpful addition to the company. It is not meant to make employees feel stifled or condescended to.

Before you start thinking about the rules you’re going to include in the policy, determine what positive results you hope to achieve. Perhaps you want employees to feel free to post on the various accounts. Or you want to improve customer service online.

By keeping these goals in mind, you can decide upon the best ways to phrase and formulate social media policies.

 

Entrepreneur.com | March 12, 2015 | Michael Roy

 

Your #Career : 17 Tricks for Landing a Job that Isn’t Advertised … or Doesn’t Exist….There’s a “Hidden Job Market” with Tons of Unadvertised Jobs. And as it Turns Out, There are some Easy Ways to Crack It.

“This is good news for job seekers who are a little adventurous but also strategic,” explains Lynn Taylor, a national workplace expert and author of “Tame Your Terrible Office Tyrant: How to Manage Childish Boss Behavior and Thrive in Your Job.” “A hidden market affords you endless opportunities to pursue your dream job. Whether a job is unadvertised or hasn’t even been created yet, by being proactive and pursuing the companies you want to join, you’ll increase the odds of finding what you want. And if the stars line up, you may even have limited or no competition.”

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With any job search, networking is critical, but especially if you pursue this alternative tactic,” Taylor adds. “If you know any insiders who either work or have worked at the companies you’re interested in, that’s great news. Or, you may know an industry contact who can refer you to such a person. But remember that if you’re casting a wide net and are still employed, you must use a lot of discretion.”

Your “hidden job search” will require a lot more research, tenacity, and emotional intelligence than a traditional one, she says, “because you typically have to do more persuading and take the time to package yourself extremely well when you’re trying to land an unadvertised, or non-existent job.” But the effort can be well worth it, she adds.

If you’re up for the challenge, here are 17 tricks for landing an elusive, hidden job:

1- Work on mastering your soft skills.

Taylor says you’ll need: good communication abilities, strong drive, excellent street smarts and instincts, great networking skills, diplomacy, intellectual curiosity, persuasiveness, an ability to articulate your pitch, passion, and creativity.

Aside from having a competitive, marketable skill set, these are some soft skills that can make a huge difference when trying to tap the hidden job market.

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2- Find your ‘unique selling proposition’ and master your elevator pitch.

You can’t be all things to all people, so zone in on your brand and “unique selling proposition.”

“Who are you in your industry sphere? What have you accomplished that makes you unique? Where are these skills most needed?” Taylor asks. “Make your elevator pitch powerful and succinct. Once you have your packaging complete, this kind of targeted search will be much more efficient.”

 

“When pursuing hidden jobs, this is more true than ever,” she explains. “Your question should initially be about whether they can help steer you in the right direction. Informational interviews are a foot in the door, too. They may be arranged because the hiring manager views them as a safe approach to keep your expectations low.”

3- Do your homework.

If and when you decide to pursue this type of job search, the onus is on you to conduct extensive research. “You have a little more latitude when there’s a published opening, but this requires a deeper understanding of the industry, company, their mission, department, specific contact names and duties, as well as knowledge of how you can contribute in a meaningful way,” Taylor explains.

Use keywords and the company name not only on LinkedIn, but through a general search, she suggests. “This way, you’ll find endless information on companies, people, strategies, news, and more.”

Roll up your sleeves and become a job sleuth. “Read news releases. Look for people with common interests and think out of the proverbial box. If one of your prospective hiringmanagers plays on a local golf team or is involved with your favorite charity, for instance, forge ahead and leverage commonalities. If they had an anniversary or major achievement in the press, mention that in your pitch,” she says.

 

“Since job networking has virtually become synonymous with LinkedIn, and networking is a huge part of your strategy, take advantage of this critical tool,” she says.

4- Network non-stop.

Spread the word about your job search on social media, talk to colleagues, reconnect with former colleagues, attend industry meetings and conferences, and talk with relatives and friends to get the word out. “Just be sure to thank your contacts along the way and offer to helpthem if they need anything,” she says. “Pay it forward.”

If you tell enough people about what you’re looking for and the value you can bring to a company, someone may say, “Oh, I think a job like that might be opening up at my company soon,” or a startup founder may hear about you and say, “We could probably use someone like that on our team.”

“With any job search, networking is critical, but especially if you pursue this alternative tactic,” Taylor adds. “If you know any insiders who either work or have worked at the companies you’re interested in, that’s great news. Or, you may know an industry contact who can refer you to such a person. But remember that if you’re casting a wide net and are still employed, you must use a lot of discretion.”

 

5- Stay on top of industry and company news.

Your homework is never done.

Set up alerts and stay on top of company and industry news. “It will help open doors and elevate your personal brand with prospective hiring managers,” she explains. “Google alerts is a must-have, but so are those from job-related apps. Openings for similar jobs at companies can give you a sign that your timing is good. Just be sure not to become overwhelmed with every app on the planet, especially if you’re easily distracted. Be focused and selective.”

6- Watch for companies in ‘hiring mode.’

When you read stories of companies hiring in your field, that’s a clue you have an above-average shot at either filling an unadvertised position, or potentially having one created for you, Taylor says.

 

7- Zero in on your dream job or company.

Finding a hidden job is more laborious, but your approach here is quality, not quantity. “So before you launch your campaign, have a clear idea of the position and companies that most appeal to you,” Taylor suggests. “Then scour their websites to familiarize yourself with their goals and people.”

8- Become a LinkedIn Guru.

“Since job networking has virtually become synonymous with LinkedIn, and networking is a huge part of your strategy, take advantage of this critical tool,” she says.

Learn the ins and outs of it; add meaningful connections; explore the benefits of LinkedIn Premium; post helpful articles to your page and groups; engage with members who might help you; look at your connections and their connections; offer to help others; write to employers; and regularly look at job postings on the site.

 

9- Ask for guidance, not jobs.

People are much more receptive when they’re not put on the spot.

“When pursuing hidden jobs, this is more true than ever,” she explains. “Your question should initially be about whether they can help steer you in the right direction. Informational interviews are a foot in the door, too. They may be arranged because the hiring manager views them as a safe approach to keep your expectations low.”

 

10- Volunteer and join committees.

Not only does volunteering with a charity help you give back, it can also establish trust, strong professional bonds, and friendships, she says. “If there’s an industry association that accepts volunteers and you can join a committee, you will interface with people who instantly have common interests. Job seekers who give back to their community have an edge in hiring, too, all things being equal.”

 

11- Call and email.

Did you need to read that twice? “In this day and age, calling a perfect stranger at a company with anything having to do with a job seems risky,” says Taylor. “However, that could be the very reason that you stand out. Some added ammunition: You know someone in common, you’re highly diplomatic, you have a competitive skill that’s in demand, and you understand their mission and corporate culture.”

Your email can acknowledge that they have no openings, but your background can be described as mutually advantageous for specific reasons. “This is where your deep knowledge of the firm can reap major rewards.”

12- Go as high as you can.

Depending on how senior you are and the size of the company, don’t be afraid to reach out and reach high in the organization.

“If you’re a mid-level IT manager, it may make perfect sense to target the CIO or CTO, especially if you have a very marketable skill. If you start too low, you may have to deal with the ‘fear factor’: No one wants to help a job candidate who could threaten their job security,” she says. “Accessing the email can be tricky, but there are ways to figure it out, and beginning with the appropriate admin can at least get you in the door.”

 

13- Consider project work or a temp job.

One way to land a job when there’s no advertised opening is to offer your services as a project worker, consultant, or high-level temporary worker. “If a full-time position is in the offing, you’re already well situated,” Taylor says.

14- Be kind to the gatekeeper.

“Most of the corporate positions I accepted were never advertised,” Taylor says. “I targeted companies with whom I wanted to work. I also believe that administrative assistants are the unsung heroes of today’s companies. They’re often the trusted confidantes of C-suite executives.”

Many job seekers make the mistake of overlooking this vast resource and try to circumvent them in emails or calls. But consider their knowledge and influence, she advises. “Executives who are told by their admins that a great candidate contacted them are much more likely to show interest than if the job seeker is evasive. This is where your people skills can shine, as you show respect for the very people who can be invaluable allies.”

 

15- Have a thick skin and remain positive.

No matter how diplomatic you are, you’ll run across people who will turn you down. “It’s fine. You’re not here to please everyone and you just became one person closer to landing a great, unexpected interview,” she says. “Negativity can drag anyone down, but if you remain tenacious, you will get traction.”

 

16- Be patient.

If you need a new job fast, this isn’t necessarily the way to go about it. But if you have the luxury of time, it’s an excellent approach.

However, you need to be patient. You’re trying to find jobs that are not advertised or may not even exist yet, so the process may be challenging and can take a while. Don’t give up too easily.

17- Assume an entrepreneurial mindset.

Tell yourself, “They need me more than I need them” until you believe it.

“View yourself as a catalyst for the company’s growth,” says Taylor. “Put yourself in the shoes of the manager and market yourself accordingly.” How will they advance their mission with you on board? What unique abilities do you bring to the table? Consider that you’re offering something they need versus asking for a favor.

“When conducting your job search, it’s wise to pursue the obvious: publicly posted openings,” she says. “But when you expand your options to the ‘unseen,’ the possibilities are only limited by you.”

 

 

Businessinsider.com | February 19, 2016  |  

Your #Career : 5 Hiring Trends To Watch In 2016… #3- Social media will be Increasingly Used to find Candidates. (i.e. your LinkedIn Profile)

As 2016 gets into full swing, we’re beginning to see several key hiring trends develop. Based on my insights as a former recruiter, I believe these themes bode well for job seekers looking to make the most of their career this year by finding a new job.

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Here are five trends job seekers can leverage in finding their next great role:

1. Job offers will include more perks and benefits. According to Mercer, salary increases this year are projected to be 2.9%. So, if you’re planning on remaining in your current job, chances are your raise will not be significant (if you receive one at all).

As such, job seekers looking to increase their earning power by pursuing external opportunities should also focus on negotiating more bells and whistles in their offer. In light of the current talent shortage, employers are generally hungry for quality candidates. Seekers should leverage this not only in negotiating financial benefits like base compensation, a sign-on bonus and relocation allowance – which may be more difficult to attain in the current economic climate – but also for perks like flexible work schedules and additional time off. Candidates can expect to see offers that include ramped up benefits like unlimited personal time and extended maternity and personal leaves.

 

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2. Increased interest in boomerangs. The trend of employees considering returning to their former employers is on the rise. In a recent Monster poll, more than half of participants revealed that they’d consider returning to a former employer.

To that point, an additional 28% reported that they are already boomerangs. As more recruiters (and therefore employers) tap into this potential gold mine of rehires, they’re discovering the benefits of a former employee: boomerangs already know the company culture and infrastructure, which can help reduce their time to hire as well as their ramp up period.

We can expect to see more companies hosting in-person and virtual alumni events to network and re-establish rapport with their former employees, and, most importantly, build a pipeline of valuable potential rehires.

3. Social media will be increasingly used to find candidates. Back in the day, employers could only rely on resumes and cover letters to get a sense of a candidate’s qualifications. As we all know, the Internet and social media have made it much easier for them to find and research potential candidates – especially elusive talent that may not be actively looking for a job.

While resumes and cover letters are still staples of the process, expect recruiters to check out your online profiles in addition to what you have submitted – or even before you submit anything at all.

The really good news? Whether you’re looking for a job, applying or simply networking, having an active, polished online presence can make it easier for recruiters to find you and reach out about opportunities you may not have even known existed. Be reachable and, more importantly, be responsive to their emails, even if you’re not interested at the time.

4. More lucrative employee referral programs – and beyond. When I worked in corporate recruiting, all of my hiring managers shared one common hiring metric: the number one source of new hires was employee referrals.

In 2016, it’s likely employers will ramp up their referral programs for employees, as well as start extending referral bonuses externally, such as offering $100 to $500 to friends of the company and former employees. As the war for talent heats up, keep your eyes open for opportunities to refer friends and colleagues.

5. More offers will include flexibility. Until recently, it was common for candidates to be nervous about asking potential employers for flexible work arrangements.

Now more and more employers are offering flexibility as part of their employment package up front. And the options will continue to expand this year – from occasional telecommuting to staggering work hours and more. As the workplace continues to evolve, hiring practices will change along with them.

Vicki Salemi is a career expert for Monster, author, public speaker and columnist.

 

Forbes.com | February 18, 2016 | Vicki Salemi

Your #Career : New Year, New Strategy, New Job…So the Good News for Job Seekers is that Many People are Looking & Planning to Leave their Current Positions, which in Turn Creates Turnover

Whether you are thinking about finding a new job or contemplating a career shift to another field, the start of a new year is actually a good time to embark upon your search. Making a career change ranks high on many people’s list of New Year’s resolutions. A large spike in people searching on-line job boards, reaching out to contacts on various social platforms, and applying for new positions has marked the first week in January during the last three years.

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So the good news for job seekers is that many people are looking and planning to leave their current positions, which in turn creates turnover and an enormous number of openings. The number of people leaving their jobs voluntarily in the U.S. has been increasing steadily. Once the impact of these resignations is felt, many companies will be searching for new talent to fill these vacant slots and it is expected to create a very robust job market in a wide range of industries.

There is also a sense that this year, more young and mid-level professionals will be looking for the “next” job or making a change, faster than previous generations. As Millennials are now the largest generation represented in the work-place, there is a great deal of evidence to suggest that Gen Y professionals get “job restless” quickly, especially if they feel under-valued, perceive that they don’t have enough visibility, and don’t feel that they are challenged and are learning enough from their current employer. Quite frankly, even if they are happy and like the people they work with, Millennials are often seeking to make a change because they have FOMO (fear of missing out) more than any other generation in history.

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Whether you are part of this demographic or not, all of this means an extremely positive outlook for would-be job seekers. So now that the conditions are positive for your job search, how do you make it happen? What will it really take? Here are some tips that should help you land a great new job in the New Year: 

  1. First, even though there are positive conditions for job seekers, don’t be over confident and make the mistake of under preparing or under estimating the amount of time and energy a true job search takes.
  2. Do your research when you are applying for jobs and demonstrate a real interest and knowledge of the employer. Elevate this to an even higher level of preparation for an interview. Recruiters are completely turned off when you don’t even know what the company does.
  3. Make sure that you have “good job search habits”. What I mean by this is that you should view your search as a job that you literally get up for each day of the week, get dressed and get to work. You set goals for the day of applying for positions that aren’t random, but you are truly interested in and qualified for and you keep a record of these and dates to follow up. You reach out to a number of contacts in your network and set up as many calls and “coffees” as possible.
  4. If you haven’t already, establish an email account that is professional and can handle large files. If you have been using your nickname @ AOL AOL +%, it’s time to set up a Gmail or similar large email account with your real name.
  5. Make sure you name your resume with your actual name, not “my resume”. You would be shocked at how many job seekers don’t do this and then wonder why they never hear back on a job they seem qualified for. It’s often because recruiters can’t find them.
  6. Master social. Utilize social media in strategic ways. Find companies and organizations that you are interested in and follow them on Twitter TWTR +0.00% andLinkedIn LNKD +0.00% and comment appropriately. Look out for tweets or job announcements and follow up.
  7. Utilize your college/university connections. The career center, alumni relations, and LinkedIn university pages are fantastic ways to find alumni from your Alma Mater who may be working in companies or industries that you are interested in. They can often offer advice and support as well as help connect you to additional opportunities.
  8. Speaking of networking, do it in person as well as online. Getting in front of people and being able to articulate what you are interested in, and a little about your background in a short amount of time (60-90 seconds), is an important “pitch” strategy to develop.
  9. Always be ready. Whether it’s a phone call, text, or other communication. In other words don’t pick up the phone if you are half asleep or at some loud social gathering. Rather, let the call go to your professional voice mailbox and then call the recruiter back when you have had a cup a coffee and are in a quiet area with strong cell phone reception.
  10. Keep up your energy, determination, and positive attitude. Job searching can be a very humbling experience, but no one wants to hire someone who appears frustrated and desperate.  Demonstrating your genuine interest and enthusiasm are key. Exercise, get plenty of sleep and talk to friends and job search professionals to get encouragement, vent and keep up your spirits.Depending on what positions and organizations you are applying for, your geographic location, and your flexibility, job searches can take a while. The good news is that there is a great deal of movement and opportunity on the horizon, and if you follow these tips, you can land that great new job in 2016.

    Forbes.com | January 13, 2016 | Trudy Steinfeld @nyuwasserboss

Your #Career : 7 Things You Must Do To Maximize The Value Of Your LinkedIn Profile…Your LinkedIn Profile is One of the Most Important Career Marketing Tools you Have.

You’ve done all the hard work to create a stellar LinkedIn profile. You have a professional headshot, a compelling headline and a complete, authentic summary (if you are still working on this, read this post for guidance). When LinkedIn says your profile is “all-star,” it’s time to turn your hard work into a tool that will advance your career.

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Here are seven actions to take (in four categories) to maximize the value of your perfect profile:

1. Make it visible. You don’t want to be the world’s best-kept secret, wasting all that effort you spent building the online representation of the real you. I recommend making every element of your profile visible to everyone. Through the Privacy and Settings option, you can choose to share your entire profile or just a few elements with public viewers. Allow anyone to see your public profile. What’s the value of creating your profile if you don’t showcase it?

 

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2. Keep it current. The more interaction you have with your profile, the more likely it will be seen by others. In fact, according to LinkedIn, you should “update your status at least 20 times per month in order to maximize your reach to approximately 60% of your unique audience.”

Stay connected with your contacts by updating your status regularly – letting others know what you are working on and the events you are attending, along with sharing links to the content you find interesting. 

Direct People to it

Sure, people can find your profile through LinkedIn searches – publishing all the right keywords is essential for attracting people you didn’t even know were looking for you. I call it planned serendipity. But you need to go beyond the random and unplanned connections. You need to send people to your profile so they can learn more about you.

There are two easy ways to get people to check out your profile:

3. Use a QR Code. You want people to learn more about you after meeting you at a networking function. Make it easy for them to get to your profile by creating a QR (quick response) code that links directly to your profile. Add your QR code to business cards, your resume, and your pitch letters. You can also create stickers with your QR code and add them to your name badge at networking functions.

4. Create LinkedIn buttons. Use the LinkedIn buttons to direct people to your profile. Under “Privacy and Settings” you can access your public profile settings (on the right side of the screen). At the bottom of the box, there’s an option to create what LinkedIn calls “your public profile badge.” This lets you choose from a series of button options that you can add to your email signature, Blog, Website, etc.

Repurpose it

LinkedIn provides a valuable, one-stop-shopping resource for people who want to know more about your expertise. But the act of putting your profile together is also a valuable, one-stop-shopping exercise in getting clear about your personal brand message and defining and documenting your career success. Now that you have all that content in one place, leverage that work for other applications. In personal branding, we have a technique we call “being lazy,” which means repurpose and reuse content. This helps ensure consistency and saves time and effort. Here are three ways to maximize the effort you put into build your amazing LinkedIn profile: 

5. Get a copy of it. You can export your profile to Word or PDF document to use in your career marketing activities. Here’s how.

6. Turn it into a resume. LinkedIn Labsprovides an option to turn your LinkedIn profile into your resume. First, you select your resume template, and then you can customize the content that you pull directly from your profile. This helps save time and ensures consistency between your on- and offline career materials.

7. Create your own website. There are a number of services that will let you import your LinkedIn content into their platform so you can create your own custom website. My favorite is branded.me (disclosure: branded.me is a partner of my company, Reach Personal Branding). They allow you to import your profile content into one of a variety of templates. Then you can customize your site with images, colors, fonts, etc.

Your LinkedIn profile is one of the most important career marketing tools you have. Its value is amplified when you get more people to see it, and when you repurpose it to support your personal branding efforts.

Remember, before you maximize your profile, you need to make sure it is compelling and reflects who you are in the real world. Learn how to build a stellar LinkedIn summary in this recorded webinar which you can download here.

 

Forbes.com | January 4, 2015 | William Arruda

 

Your #Career : Beyond #LinkedIn — Using Social Media For Your Job Search…It’s no Secret that LinkedIn is a Powerful Job Search Tool. It Can Help you Expand your #Network, gain Job Prospects, Grab the Attention of #Recruiters & More.

It’s no secret that LinkedIn is a powerful job search tool. It can help you expand your network, gain job prospects, grab the attention of recruiters and more. There are many other ways to leverage social media to give your job hunt a boost, though. Try these tips during your job search in 2016, to get a leg up on the competition.

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Scope out Instagram. If a potential employer has a company Instagram account, the photos can offer some serious intel into the day-to-day happenings of its office. The No. 1 question an Instagram account will answer: What is the dress code really like? This helps get rid of any confusion or anxiety over an appropriate interview outfit. Additionally, you might also find that the company is hosting an event, supporting a charity or partaking in fun team-building exercises. These are all great for giving you a better understanding of the culture and helping you make genuine conversation during an interview.

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Read the blog of an insider. Find a list of employees who work within your desired department via LinkedIn to see if any promote themselves as bloggers or keynote speakers. If yes, reading an employee’s industry blog can provide insight into how the people at a potential employer think and work. And if your hiring manager is the one with a blog, it will offer a wealth of information and ideas to discuss during your interview, making you look incredibly smart and tuned in to the company.

Follow on Twitter. A Twitter account can provide an up-to-date feed of important news, trends and even job opportunities. Plus, if the company is small, interacting on Twitter could help provide you with name recognition for when you submit a resume. However, make sure that your Twitter page is squeaky clean and reflects your professional goals before connecting.

Take LinkedIn even further. Many people use LinkedIn as only a digital version of their resume, but there are so many other ways to showcase your skills and experience on the social platform. For example: Ensure you’re getting the most out your LinkedIn recommendations. Upload portfolio examples. Join industry groups. Follow prospective employers and influential people in your industry.

And my final piece of advice: Social media is a quick and easy way to gain information and make connections, but don’t take it too far. You shouldn’t be hounding a hiring manager via Twitter after an interview, sending messages on LinkedIn when it’s not appropriate or stalking employees through Instagram.

Lisa Quast, author of the book, Secrets of a Hiring Manager Turned Career Coach: A Foolproof Guide to Getting the Job You Want. Every Time. Join me on Twitter @careerwomaninc

Forbes.com | December 27, 2015 | Lisa Quast

Your #Career : 7 Reasons Why Recruiters Aren’t Calling You…Even If you Don’t Want another Job, #Recruiter Relationships are Helpful. You get Market News, #Compensation Guidelines, & the Flattery that Comes with Being Pursued.

Recruiter Calls are a Sign That you are Marketable & Visible. You Want to Get Recruiter Calls. If you Aren’t, Which of the 7 Mistakes are you Guilty Of?

Fear

You have probably heard this lucky scenario: a gainfully employed professional is busily doing his/her job when he/she is contacted by a recruiter hiring for a great opportunity. Sometimes this results in a hire – just like that, a new job without all the job search effort. At the very least, the professional hears market news, gets a real-time snapshot of his/her market value, and gets a confidence boost that a recruiter would think to call. Has this happened to you? Are recruiters calling you? If you’re not getting these opportunistic calls, here are seven possible reasons:

You are invisible online.

So much of candidate research is done online using social media, particularly LinkedIn. In my recruiting activity, I searched LinkedIn using keywords reflecting target skills, companies or types of experience. Would your profile show up if a recruiter were searching? Does your online profile comprehensively describe your skills and experience? Don’t assume that a well-written resume is enough because you may not get approached and even have a chance to send a resume.

 

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You are inactive online.

Sometimes I would hear about a candidate, but not much besides a name, and I would check LinkedIn for more detail…only to find a blank profile with one connection. Not only do I have no information to move forward, but I don’t have any way to contact you even if I wanted to – the fact that you have few connections means you’re not active, and you probably wouldn’t respond to my message. Some recruiters may even take your inactivity as a sign that you’re not up to date on social media and therefore not up to date in general.
Your role doesn’t correspond to obvious keywords.

It’s true that some candidates are easier to target passively than others. If your role uses a specific skill set (e.g., programming in a certain language) or can be described very specifically (e.g., fundraising) then keywords will more easily point to you. If your role is in general management or strategy or something more generic, then it’s harder to get swept up in a keyword search. However, you can increase your odds by putting the keywords that are relevant. Your title may be a generic one (e.g., Marketing Manager) but the description of your role can include specific types of marketing (e.g., digital/online, direct mail, customer segmentation) that are searchable.

Your current employer isn’t branded, leading or trending.

Another popular search item is company names. If you work for a household name, a market leader or the hot start-up covered by lots of media, then you have an advantage because a recruiter will search on those companies and find you in the process. But even if you work for a small mom and pop, you can improve your chances by including brand names where you can. Perhaps your clients are Fortune 500 companies and you can mention a few sample names. Perhaps your company routinely beats out a brand name and you can include a mention of this when you describe your employer. Your alma mater or previous employers may also be brand names, which is another reason why a comprehensive, detailed profile is critical.

You’re not in the public domain.

Beyond social media, recruiters also search more broadly – conferences, trade publications, professional associations. If you have appeared on a conference panel, posted a guest blog or opinion letter for your industry rag, or a current member of your professional group, then your name is more likely to surface in the places recruiters typically research. The more you’re out there, the more likely you’ll be found.

You don’t come recommended.

The most relied-upon source of candidates for recruiters is word-of-mouth. In all of my searches, but especially my executive-level searches, hearing your name from other executives guarantees that you’ll hear from me. Make your name the one that your network remembers. First of all, you need to know enough people. Secondly, they need know what you do. Finally, you need to keep in touch so you stay front-of-mind if a recruiter calls them.

You didn’t respond.

Maybe you are great about managing your online profile, your public persona and your network, and recruiters do call you…but you don’t respond. Did you set your LinkedIn profile to deliver messages? Have you updated your email address on all social profiles to an address you actually check? If you get a call, do you return it in a timely fashion? Even if you aren’t looking and are too busy to bother, missing a phone call now may mean you won’t be contacted again.

Even if you don’t want another job, recruiter relationships are helpful. You get market news, compensation guidelines, and the flattery that comes with being pursued. Recruiter calls are also a sign that you are marketable and visible. You want to get recruiter calls. If you aren’t, which of the seven mistakes are you guilty of?

Caroline Ceniza-Levine is co-founder of SixFigureStart® career coaching. She has worked with executives from American Express, Citigroup, Condé Nast, Gilt, Goldman Sachs, Google, McKinsey, and other leading firms. She’s also a stand-up comic, so she’s not your typical coach. Connect with Caroline on Google+.

 

Forbes.com | August 1, 2015 | Caroline Ceniza-Levine

#Strategy:The Ultimate Guide to Using #LinkedIn Successfully…. LinkedIn Redirects 4 times as Many Users to Company Home Pages as Facebook/Twitter. So, If You/Your #Company Don’t Yet have a LinkedIn #Strategy, Where do you Get Started?

If you follow my column, you know I’m a fan of LinkedIn. Since I moved to Europe four years ago, LinkedIn has proved to be a lifeline, connecting me with numerous leads to some very productive professional relationships.

Linkedin Coffee

If you check out the infographic below (thanks to Internet Marketing Inc. and its “rescue team”), you’ll see I’m not alone.

Just two highlights:

1. LinkedIn redirects four times as many users to company home pages as Facebook and Twitter.

2. LinkedIn generates the highest visitor-to-lead conversion rate, about 2.74%, about three times that of Facebook and Twitter.

So, if you don’t yet have a LinkedIn strategy, where do you get started?

The IMI rescue team has some great advice:

1. Join groups.

My engagement was relatively limited until a contact recommended that I join a few groups. “What are groups?” I remember asking.

Essentially, a group is a collection of LinkedIn members who share a common interest. Groups come in various sizes and ranges of expertise. For example, if you’re an insurance broker looking to join a group, you could register with Global Insurance Professionals, which currently has almost 84,000 members.

Or maybe you’re looking for something a little more specific. What’s that? You’re 22, living in the Big Apple, and seeking a long-term career as a broker or agent? Then maybe you could join the New York Young Insurance Professionals, which currently boasts over a thousand of your peers as members.

You can join up to 50 groups at one time, and it’s a good idea to use up your full allotment. This expands your network to the maximum amount, and makes it easier to connect with others. (You can easily send a connection invitation to anyone who is in the same group as you.)

 

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2. Start writing.

Write about issues that are being discussed by your company, your competitors, and your customers. The idea is that people are talking about these issues, which means they have questions. When they ask those questions, you want them to find your answers.

By offering to help (instead of sell), you begin a relationship with potential customers. Then, they’ll think of you and your company once they’re ready to buy.

Most important: Make sure your content is helpful, well written and easy to understand. (Think about the grocery store that offers recipes in its sales ads or monthly magazine, or the bank that gives financial advice to youths entering the work force.) Bonus points if your view is unique.

So that’s a start. Now here’s more advice from Internet Marketing Inc. and its rescue team.
LI
Read the original article on Inc.. Copyright 2015. Follow Inc. on Twitter.

http://www.inc.com/justin-bariso/you-re-in-desperate-need-of-a-linkedin-strategy-here-s-how-to-get-started-infogr.html#ixzz3a8wzsRqb

Strategy: Seeking Social’s ROI? You’re Missing The Point Entirely…There are More Than 2 Billion People on Social Networks Today, & With the Proliferation of Mobile Technology

Businesses have been obsessively trying to find the ROI of social media, which is the completely wrong approach. Don’t get me wrong—it’s not that you shouldn’t measure the impact of social media; but the measurement should be a business one, not a measure of social alone. Social Media is an enablement tool, not a standalone channel. And its true value comes in the ability to enable your business.

Meg Bear is group vice president for Oracle Cloud Social Platform.

Meg Bear is group vice president for Oracle Cloud Social Platform.

Merriam-Webster defines enable as “to provide with the means or opportunity; to make possible; to cause to operate.” And that’s what social media should do for business—provide the means and opportunity to make things possible and operational.

Great companies have already begun using social to innovate more quickly and more effectively. For example:

General Motors is developing better automobiles by seeking customer input, as well as making product adjustments on the assembly line by listening to social conversations. Social media has enabled the most comprehensive and insightful focus group ever, and GM is leveraging socially driven customer insights every day for business success.

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Marriott International created an award-winning marketing promotion based on a customer remark on social media informing the hotel that its beds were a customer favorite. By listening to and learning from social media, Marriott was able to execute its highly popular “30 Beds in 30 Days” promotion. This is one example of social media enabling customers and businesses to co-create campaigns that resonate and succeed.

Polaris produced a new line of top-selling, pink snowmobiles thanks to social intelligence that informed product development. The company gleaned from the social web that there was strong buzz around the color pink. And although it went against the grain, they trusted the data and closed the loop with development, producing a new product line that has since become a fan favorite.

LeapFrog brought back a once-retired product simply by taking action on what it heard from social media. LeapFrog got more than 5,000 likes and 400 Facebook shares within only hours of bringing back its Fridge Phonics magnetic letter set.

LEGO has increased its brand marketing power exponentially by empowering employees through its social media driver’s license program. Once they’ve completed this social media training course, employees are allowed to engage with customers across social networks, helping the company share and amplify LEGO stories from across the globe, while enhancing brand marketing and awareness. The program is one example of LEGO’s socially enabled business that is helping drive and meet organizational objectives.

We are talking about real business value here: Customer insights are leading to the creation of more popular products and services, while more engaged and empowered employees are leading to greater brand awareness and loyalty.

It’s about executing business strategy, not implementing social strategy. These innovative companies are using social as a way to operationalize the business—and aren’t treating it like a stepchild of the organization.

When you view social through the lens of enabling your key areas of business, you begin to understand its power. Social should be woven throughout the fabric of your organization. It’s really less of a traditional “channel” than a seamless current flowing through today’s modern communications.

Social does have certain unique and transformational characteristics, including:

  • Data: Social data can reveal not only what consumers are doing, but the why behind their actions, revealing more fine-grained affinities. Businesses can now combine the affinity data that social provides with traditional CRM data and third-party insights to paint a much richer, more accurate picture of their customers. Companies get a universal customer profile that helps them better understand customers and leads to increased engagements and improved customer experiences.
  • Speed: The real-time nature of social allows businesses to understand and meet the expectations of today’s consumer more quickly. Social is instantaneous, and feedback happens in real time.
  • Transparency: Social provides an open, knowledge-sharing platform that has forced a level of transparency on businesses that requires a change in mindset. The days of businesses simply pushing their message without any real way for consumers to respond are gone. That has shifted the power to the consumer and forced organizations to operate in a much more open fashion. This level of transparency has given businesses an opportunity to demonstrate an authentic and human side, and to evolve from customer interactions to customer partnerships.
  • Engagement: Customer partnerships are built from relationships. Relationships develop over time, after a series of two-way connected interactions. Social helps you make these interactions more personal, further increasing customer engagement. And those engagements are opportunities for businesses to provide information when customers seek it, to anticipate customer needs ahead of time, to deliver personalized, relevant content, and in general to provide real value to customers.
  • Scale: There are more than 2 billion people on social networks today, and with the proliferation of mobile technology, there is no sign that this trend will reverse itself or even slow. Television advertising is still a thriving business because it allows brands to tell a story and reach millions. Social is giving brands that same storytelling capability, with a similar reach, but using a two-way mechanism that provides opportunity for amplification and engagement. As the number and power of social networks increase, the opportunity to develop more personalized relationships with your customers grows and expands.
  • Personalization: Social allows businesses to develop highly targeted and personalized interactions with customers and prospects in conjunction with data-driven insights. Relevance in personalization is critical, and social technology provides a path that we had only dreamed of 10 years ago. Today’s customers expect businesses to understand them and to offer them products, services, and value relevant and targeted to them, not generic for all. Social enables brands to tailor interactions that are personal and resonate much more effectively.

To understand and begin to maximize the vast potential of social, businesses must rethink how they view social. As our world becomes more customer-centric and digitally powered, social becomes more critical across every business function, from marketing and sales, to service and product development, to human resources and employee communications.

For 2015, redefine social metrics so that they are tied to business key performance indicators. Leverage the strengths of social to help lift your business objectives and build a deeper relationship with your customers. In short, let social enable your business.

 

Forbes.com |  February 16, 2015  |  Meg Bear 

http://www.forbes.com/sites/oracle/2015/02/16/seeking-socials-roi-youre-missing-the-point-entirely/

 

Strategy: 6 Ways To Take Advantage Of Negative Reviews… You Can’t Be What Everyone Wants You to Be, & as You Go on Serving the Public, You are Bound to Disappoint a Few

With sites like Yelp and Google Reviews a single customer can share his or her poor experience with your company with millions of people by a few clicks of the mouse.  From there, your reputation can be dragged in the mud by any crackpot or veiled competitor.

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4 Fears That Can Sabotage Your Earning Power

4 Fears That Can Sabotage Your Earning Power

Richard Li is the CEO of 4k.com, and he confirms that “One complaint can go viral in a matter of hours, and make your company look shoddy and ridiculous.”

Of course, prevention is better than cure, which is why you must step up your customer service and focus on providing the best possible experience for each prospective customer, as well as established customer.

But you can’t be what everyone wants you to be, and as you go on serving the public, you are bound to disappoint a few.

Here are six ways to protect your company’s image and customer base:

1. Automate the process.

The first step to taking in negative feedback is to actually invest in a service to notify you when feedback about your company appears online. Yext does a good job, as it allows you to monitor feedback across multiple platforms, making it easier to track feedback about your services.

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2. Stay calm.

When you see unfair and negative feedback from a customer you may want to hit back.  Wrong!  That anger may slip into your post, making the customer more angry, and this back-and-forth between you and your customer wastes time and can never resolve a negative situation.

Don’t respond immediately, and take some time to collect your thoughts and don’t be too defensive with your response. Instead, let the customer know that you heard them, and that you are going to keep their feedback in mind. Your response’s purpose is to be helpful, not to defend your services.

3. View criticism as an opportunity.

Most see negative feedback as simply an attempt to damage the reputation of their company, but you must be willing to learn from negative feedback and actually improve services. You must see what went wrong with that customer, and focus on improving your services in those areas.

4. Turn it into an advantage.

Don’t always assume that negative reviews can only be a disadvantage to your business.  Be open to customer input and you might learn something about how your competitors do things right that you’re doing wrong.  The customer is always going to compare you with your competitors, so you might as well take advantage of it.

5. Reply to everything.

You must make it a rule to reply to each and every review. It’s also smart, if you’re a small company that can’t staff a full-time trouble-shooter, to outsource your responses.  James John, the CEO of The Reputation Firm, is adamant about taking each complaint seriously: “The public loves a David vs Goliath story, so you’ve got to be careful to manage your response so you don’t come out looking like the bad guy.”

6. Make customer satisfaction company policy.

Almost every successful company makes it company policy to satisfy every customer. Tony Hsieh, for example, has asked his employees to focus on satisfying Zappos’ customers by offering refunds, upgrading shipping for free, or by the simple act of sending flowers. And they don’t stop there; their marketing department makes sure their going the extra mile with customers gets the maximum amount of exposure.

Forbes.com | February 11, 2015  |  Steve Olenski

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